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11-07-2019 09:54 PM
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.
Solved! Go to Solution.
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06-19-2020 11:26 AM
Anders_ASUSDo send me the tool. Look up for a solution please. @Anders_ASUShttps://zentalk.asus.com/en/discussion/comment/69888#Comment_69888
I will send you a private message with our log tool and instructions on how to use it so we can determine if you have a software or hardware issue
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06-20-2020 02:17 AM
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06-20-2020 05:07 AM
OPCWhat do you mean by multiple cleaning?https://zentalk.asus.com/en/discussion/comment/89371#Comment_89371
You could be facing a hardware issue. In my case all issues with A10 are now gone (after multiple cleanings and one factory reset and 2 latest updates). My charging issue has been resolved with a new cable (not original). I can play and charge fast without any issue. My phone passes antutu with flying colours. And Asphalt 9 never crashes while playing. It can crash while opening ads or when they have server issues. But then also my teammates have issues on other phones. I don't play other games.
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06-20-2020 02:07 PM
koiClearing cache AND storage multiple times.https://zentalk.asus.com/en/discussion/comment/89732#Comment_89732
What do you mean by multiple cleaning?
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06-20-2020 02:10 PM
OPCI was doing it several times a day for quite some time. Maybe it's just my illusion but doing it twice in a row seamed to give better results.https://zentalk.asus.com/en/discussion/comment/90727#Comment_90727
Clearing cache AND storage multiple times.
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