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ROG Phone 2 (12/512) Freezes and Auto Restart Problem

Jerel
Star I
Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.
113 REPLIES 113

adityathorat99
Star III
Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/69888#Comment_69888

I will send you a private message with our log tool and instructions on how to use it so we can determine if you have a software or hardware issue


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Do send me the tool. Look up for a solution please. @Anders_ASUS

I am facing this issue as well. While charging, the phone switches off without any reason. This started happening after the latest FOTA update. Can someone send me the solution?

koi
Star II
OPC

https://zentalk.asus.com/en/discussion/comment/89371#Comment_89371

You could be facing a hardware issue. In my case all issues with A10 are now gone (after multiple cleanings and one factory reset and 2 latest updates). My charging issue has been resolved with a new cable (not original). I can play and charge fast without any issue. My phone passes antutu with flying colours. And Asphalt 9 never crashes while playing. It can crash while opening ads or when they have server issues. But then also my teammates have issues on other phones. I don't play other games.


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What do you mean by multiple cleaning?

OPC
Zen Master II
koi

https://zentalk.asus.com/en/discussion/comment/89732#Comment_89732

What do you mean by multiple cleaning?


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Clearing cache AND storage multiple times.

OPC
Zen Master II
OPC

https://zentalk.asus.com/en/discussion/comment/90727#Comment_90727

Clearing cache AND storage multiple times.


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I was doing it several times a day for quite some time. Maybe it's just my illusion but doing it twice in a row seamed to give better results.