ROG Phone 2 (12/512) Freezes and Auto Restart Problem

[Jerel]

Help... ..,my phone suddenly freezes from time to time especially while playing. (less than 2 hours of playing)
Back, home and recent buttons doesn't work and then auto restarts after 1 min of hung time.
Settings are mostly default (60 hz refresh rate, X-mode off, system lighting off) but still builds up heat fast even after only 1 game of asphalt.
Thinking of going to Factory Reset the phone or try to actually ask the ROG concept store to replace the unit of the problem still exist.

[FiREPLAY]

san.aras1001

My phone is freezing and auto restart while playing games This is like again and again. Its so bad please fix it for me.

@Anders_ASUS

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jhoi_belista

https://zentalk.asus.com/en/discussion/comment/84054#Comment_84054

@Anders_ASUS just an update, it shutdown again. 😞

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Friends it's no use complaining here, phone clearly has hardware problem as many are facing random reboots, surprise freeze and shutdowns, my phone died last month...yes it's been more than a month without any solution, even after submitting proof of the device being dead they aren't doing anything. Imagine being stuck with a dead device, not able to study or work for more than a month now.
ASUS is just sitting on the issue, despite being aware of it. Never go for ASUS again their quality control, software & customer service sucks big time.

[jhoi_belista]

24o81994

https://zentalk.asus.com/en/discussion/comment/84932#Comment_84932

https://zentalk.asus.com/en/discussion/comment/84102#Comment_84102

Friends it's no use complaining here, phone clearly has hardware problem as many are facing random reboots, surprise freeze and shutdowns, my phone died last month...yes it's been more than a month without any solution, even after submitting proof of the device being dead they aren't doing anything. Imagine being stuck with a dead device, not able to study or work for more than a month now.

ASUS is just sitting on the issue, despite being aware of it. Never go for ASUS again their quality control, software & customer service sucks big time.

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sad 😞

[chungnunga91]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/82485#Comment_82485

It's unfortunate that you are once again experiencing issues with your device. I hope you can understand that the current situation affects everybody. If you live in India and your warranty expires during the lockdown, then it will be extended with 30 days from the date that your government declares that the lockdown has been lifted. So don't worry, you will get your device repaired but at the moment, there's nothing we can do.

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Please send me the log tool too

[Manoj_kumar_cr]

Anders_ASUS

I have sent a private message to everyone (envelope icon in top right corner) in this group who says they have issues with restarts. Please try to get back to me as soon as possible. Thanks!

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Same problem with me also sir mobile get switch off and can't handle heat .no service centre near me due to lockdown ..and can't play games in gaming mobile with high graphics ..give us an update regarding that hardware problem sir...

[leesjs]

Hi @Anders_ASUS
I have a tencent edition rog2 and have also been having constant black out and restarts. Its on the latest android 10 global rom. The issues have been happening at android 9 and has gotten much worse after updating. Phone will be stuck in a restart loop and hangs and reboots as soon as i try to unlock the phone after the restart.
Could you please pm me the tool to try and fix this please?