ROG 2 shuts down when charging

[ejvtan]

Has anyone had this issue on their ROG 2 when they charge it keeps shutting down. Phone keeps on shutting down when charging. Can't seem to find a fix.
Tested the charger and tried wiping my phone.

[vikrantsharma98]

sauravshanbhogue

https://zentalk.asus.com/en/discussion/comment/86171#Comment_86171

Past two months ? Are you sure?!?. Worked fine for me with no heating + excellent battery life right till the latest ver of A10. ( Maybe May update ). As soon as I updated the phone , it started facing the same issue you mentioned.

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Exact same issue. I downgraded to android 9, a bit usable now.

[sauravshanbhogu]

vikrantsharma980

https://zentalk.asus.com/en/discussion/comment/86752#Comment_86752

Exact same issue. I downgraded to android 9, a bit usable now.

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I've downgrades as well. The issue still persists tho ofcourse not as much as with A10 simply because A9 has better device temps then A10. Switch off during charging/ black screen with device sounds when gaming.

[vikrantsharma98]

sauravshanbhogue

https://zentalk.asus.com/en/discussion/comment/86754#Comment_86754

I've downgrades as well. The issue still persists tho ofcourse not as much as with A10 simply because A9 has better device temps then A10. Switch off during charging/ black screen with device sounds when gaming.

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Yes, they still exist but atleast the phone is usable now. Also I'm experiencing exact same issue as yours, since downgrade hasn't solved the problem have you tried reaching the service centre? I've tried to reach one in my city but the response is tribble.

[imjohnlouie]

I have the same issue recently while playing ROM with x-mode the screen suddenly shutdown it happen twice but the next time the screen shutdown, the phone shutdown entirely.. this happen when upgrading to A10 please fix this ASAP as it so bad for Experience..

[therealrozmic]

I'm facing the same problem. Totally unusable when charging. Sometimes the phone restarts multiple times even when not charging.