Has anyone had this issue on their ROG 2 when they charge it keeps shutting down. Phone keeps on shutting down when charging. Can't seem to find a fix.
Tested the charger and tried wiping my phone.
Is your device getting very hot during charging? Is your room very hot?
If you have wiped your device and the issue persist, then I recommend you to contact your local ASUS support
I got the same issue since last 3 days.
When i plug the charging cable in, the phone is switching off.
If someone have solutions kindly comment here.
I have had the same problem 😒
Having the same problem since recent update. It keeps on switching off until you take out the charger.
Same for me, until now my phone keep shutting down when they charge. Worst case, my phone sometimes turn to black screen when i play, but I can still hear apps running and can interact with the screen if know where the buttons are. I have experienced this for the past 2 months and had a chance to do a factory data reset but it's still the same.
This happens when the phone heats to a certain temp . Mostly 40°c as it is this same temp most of us are facing the black screen/switch off issue. It can be gaming, phone charging or anything that causes the phone to heat. Happening to many after they've updated to the latest ver of A10.
Past two months ? Are you sure?!?. Worked fine for me with no heating + excellent battery life right till the latest ver of A10. ( Maybe May update ). As soon as I updated the phone , it started facing the same issue you mentioned.
@CH_ASUS @Anders_ASUS @Titan_ASUS
Exact same issue. I downgraded to android 9, a bit usable now.
I've downgrades as well. The issue still persists tho ofcourse not as much as with A10 simply because A9 has better device temps then A10. Switch off during charging/ black screen with device sounds when gaming.
Yes, they still exist but atleast the phone is usable now. Also I'm experiencing exact same issue as yours, since downgrade hasn't solved the problem have you tried reaching the service centre? I've tried to reach one in my city but the response is tribble.
I have the same issue recently while playing ROM with x-mode the screen suddenly shutdown it happen twice but the next time the screen shutdown, the phone shutdown entirely.. this happen when upgrading to A10 please fix this ASAP as it so bad for Experience..
I'm facing the same problem. Totally unusable when charging. Sometimes the phone restarts multiple times even when not charging.
Copied from another thread: If you're (frequently) experiencing this issue, please take your device to a local service center for RMA. As for root causes to this issue, we're still studying logs and devices.
I am yet to contact the service center because of the lockdown. Well the moderator talks about contacting the service center for 'RMA' . What did the service center guys tell you?
I'm not able to get in touch with them, been calling for days either they reject the call or just don't answer. I'll try just visiting sometime soon. Also mine is now out of nowhere just switching off in few minutes just after plugging it in, wheather i use it or not, just like it was in A10.
I notice this charging issue as well on my rog 2 - plug in charger cable and the phone shuts down after 1 min.
I suspect this might have something to do with the charging driver in the phone. Somehow quick/fast charging screws up the internals and causing the shut down.
I am able to overcome this issue by using a lower end cable. Cable that supports quick/fast charging causes the device to heat up so fast that the device shuts down immediately.
Using a less powerful cable seem to be the solution for me. Though I do really know what really causes this issue and hope it can be solved via a software update.
Also I'm using android 10 when this issue started happening.
Hope this helps.
Hey man this is the same issue we are talking about. It shuts down during charging because of heating to around 42°C . SOFTWARE UPDATE CANT FIX THIS ISSUE. Get it to service centre for replacement\repair.
I am also experiencing this issue - trust me - its so annoying wanting to charge my phone and it shuts down when I plug in the charger.
As of the hack that I found - it is meant for those who could not go to a service center. Not a solution whatsoever.
The device shuts down when using a USBC Quick Charge capable cable. But when it is plugged and charge with a USBA cable +USBC adapter - the phone doesn't shut down. It stays charging albeit charging slowly.
That's all. As for sending my device to a service center - tencent edition rog2 is not accepted by ASUS service center in my area.
That's all. Thx.