Please ASUS team help your customer regarding overheat of asus ROG 2 auto shutdown

[Bingo_man]

ROG 2 users hass been suffering automatic shut down after phone reaches 40°c why...even a low budget phone can reach 40°c without shutdown why..shutdown in Flagship gaming Phone..I buY rog 2 with all money I had just to see this dossapointment..please ASUS team your customer need your help Many of us are suffering this same situation
========================================Come on ASUS ROG2 user lets join our hands and complain about this issue or else this ASUS will let us buy their worst product again and again

[Anders_ASUS]

Swaraj

https://zentalk.asus.com/en/discussion/36433/please-asus-team-help-your-customer-regarding-overheat-...

I suggest u to w8 for a week bcuz their will be fota update regarding this overheating issue, after fota if the problem still persists then take it to service center

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Please don't give the wrong advice. The only way this bug is connected to the REAL issue is that the bug revealed a hardware issue which can only be caused by faulty hardware.

Osmak

https://zentalk.asus.com/en/discussion/comment/118532#Comment_118532

Mods know nothing here LOL..normal users is more updated about new bug in latest update but these mods are so dumb

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Your post is made on the assumption that we don't know. But we know much more than you think. Which is why we see things that normal users don't. His device overheating is caused by the bug, that is true. But that's not the real issue here. The issue is that his phone shuts down and this is caused by faulty hardware.

[#3]

Anders_ASUS

https://zentalk.asus.com/en/discussion/comment/118489#Comment_118489

Please don't give the wrong advice. The only way this bug is connected to the REAL issue is that the bug revealed a hardware issue which can only be caused by faulty hardware.

https://zentalk.asus.com/en/discussion/comment/118577#Comment_118577

Your post is made on the assumption that we don't know. But we know much more than you think. Which is why we see things that normal users don't. His device overheating is caused by the bug, that is true. But that's not the real issue here. The issue is that his phone shuts down and this is caused by faulty hardware.

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My shut down issue is solved after downgrading my device to android 9. Can you explain that? I tested this after having my device up for more than 27 hours.

[Swaraj]

Akash Gupta

https://zentalk.asus.com/en/discussion/comment/119327#Comment_119327

My shut down issue is solved after downgrading my device to android 9. Can you explain that? I tested this after having my device up for more than 27 hours.

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Good point.

[deeppaul589]

Akash Gupta

https://zentalk.asus.com/en/discussion/comment/119327#Comment_119327

My shut down issue is solved after downgrading my device to android 9. Can you explain that? I tested this after having my device up for more than 27 hours.

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Its definitely possible. Most hardware you see processors, etc have thousands of design bugs. But some of those can be masked with software. So the faulty hardware will never be exposed to the user.

[#6]

deeppaul589

https://zentalk.asus.com/en/discussion/comment/119331#Comment_119331

Its definitely possible. Most hardware you see processors, etc have thousands of design bugs. But some of those can be masked with software. So the faulty hardware will never be exposed to the user.

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Faulty hardware only if my hardware was ever faulty. I once submitted my device to service center and they confirmed that my HARDWARE WAS NOT FAULTY. In the paper they wrote that my hardware was not faulty and they did a factory reset as a fix. I was still facing the sound delay issue and the service center told me to wait for new update for that fix. Few months back i faced the shutdown issue while charging but it vanished after days of usage. Now after updating to latest firmware i again faced that issue and then i downgraded and the issue is forever gone like it never happened. What does that indicate? My issue was solved after downgrading and now my google assistant works fine.