So, I did not want this thread to become a rant, but here it goes...
Day 1: Went to the service center, showed the guy the phone, told him what happened. He said it will cost 16K. I asked him to explain to me how could the phone screen break from the inside blah blah blah. He told me to contact customer care, and if "they approve", you won't be charged anything. Sadly, it was sunday and asus customer support is only available between mon-sat, so I had to wait. I came home.
Day 2: Contacted Asus Customer care, the guy listened well and told me this exact thing: "If there is some natural damage, then you will not be charged anything for the repairs.". He told me to go to the service center and they would "diagnose" my phone to determine if the damage made was natural or forced.
So I went back to the service center, this time it was some new guy. I explained everything again, told him I contacted customer care, etc etc etc. He just looked at the screen and told me that it will be considered out of warranty. He didn't even look at the Crack at the edge on the touch screen inside, so I pointed that to him, explained how the gorilla glass is fine but the inside is damaged, etc etc. He then told me again to contact customer care, and get an approval for free repair. I contacted customer care again, told them everything. He told me the same thing, "Contact the service center". I told him what the service center people told me. The customer care guy finally said that some senior from Asus will contact me back and he sending me a confirmation email of the same. I said ok, and the call ended. I came home. Oh, on a sidenote, I asked him if he wanted to see the pics of the phone at the place at which its broken, he said that that's not needed.
I didn't receive any mail. I am not even sure if I am getting that call from Asus senior officials.
So far, I am very disappointed because the after sales service is very poor for such a premium phone. I had to travel to a service center that is about 40KM from my home, so I have travelled a distance of 160KM just to hear that some senior will contact me.
