My screen freezes and restart itself when the temp reached 43°C while playing pubg. Please help

[mannahringw]

Please tell us some basic information before asking for help:
Model Name: Rog phone 2
Firmware Version:
Rooted or not: not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app): pubg,cod etc
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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[Gustav_ASUS]

@mannahringw Please contact your local service center and let them know about your issue. Cases similar to what you are describing have been hardware-related and requires a repair.

[ericargarcia572]

either the battery, processor, or screen can be caused for unusual temperature. If the back of your phone is getting hot, the problem may be an overheating battery. You may need technical support to identify the culprit and eliminate it