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Heating issue after getting back from service center

amansh1004
Rising Star I
Please tell us some basic information before asking for help:
Model Name: asus rog 2
Firmware Version: .49
Rooted or not: not
Frequency of Occurrence: evertime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Earlier my phone was having reboot or switch off issue while charging..after that I get it to service center and motherboard was found faulty after getting back my phone from service center it's having issue of external parts heating..crates temp. Is not much higher it goes upto just 39-40 Celsius while charging but external now heats like hell within 5 min of charging like as was on .47 update
Can anyone help me out for this😑
screenshot-20201024-215124404.jpg

6 REPLIES 6

ronald1985
Community Legend I
amansh1004

Please tell us some basic information before asking for help:

  1. Model Name: asus rog 2
  2. Firmware Version: .49
  3. Rooted or not: not
  4. Frequency of Occurrence: evertime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

Earlier my phone was having reboot or switch off issue while charging..after that I get it to service center and motherboard was found faulty after getting back my phone from service center it's having issue of external parts heating..crates temp. Is not much higher it goes upto just 39-40 Celsius while charging but external now heats like hell within 5 min of charging like as was on .47 update

Can anyone help me out for this😑

screenshot-20201024-215124404.jpg


Heating issue after getting back from service center
Are you using the Asus 30w hyper-charger to charge your phone?

amansh1004
Rising Star I
ronald1985

https://zentalk.asus.com/en/discussion/38775/heating-issue-after-getting-back-from-service-center

Are you using the Asus 30w hyper-charger to charge your phone?


View post
No original 18w charger

ronald1985
Community Legend I
amansh1004

https://zentalk.asus.com/en/discussion/comment/127109#Comment_127109

No original 18w charger


View post
Were you doing anything during charging?
The phone would get warm between 34C to 43C during charge, but it shouldn't be unbearable for you to hold.
If you are around sunlight, keep it away from sunlight too.

You should use an appropiate charger..