White noise during aux for Sony CH720N

[benjaminfernand]

I tried on the headphones "CH720N" and when playing music, there's constant white noise when the volume between 1-60, as soon as I put it between on higher frequencies the white noise disappears, 

Pretty sure this is not a aux port issue as other earphones work perfectly well, and works well on high frequencies of the same model (Ch-720n) 

When connecting the headphone (CH720n) on another phone like a samsung (through aux), the headphone works perfectly fine.. 

Any idea what could be the issue? 

[Mattias_ASUS]

Hi @benjaminfernand,

Does this happen when the ANC is on? Or off?
And which firmware version are you on?

[benjaminfernand]

It happens on both, doesn't matter if ANC is on or off, 

Firmware version :- 34.1420.1420.387

[Mattias_ASUS]

Thanks for the info, will forward it to the dev team.

[benjaminfernand]

Thanks Mattias, 

Is it possible to know why this problem occurs as I am afraid now to buy new headphones in fear of this issue taking place again. Just returned an expensive pair of headphones due to this issue