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White noise during aux for Sony CH720N

benjaminfernand
Star II

I tried on the headphones "CH720N" and when playing music, there's constant white noise when the volume between 1-60, as soon as I put it between on higher frequencies the white noise disappears, 

Pretty sure this is not a aux port issue as other earphones work perfectly well, and works well on high frequencies of the same model (Ch-720n) 

When connecting the headphone (CH720n) on another phone like a samsung (through aux), the headphone works perfectly fine.. 

Any idea what could be the issue? 

10 REPLIES 10

Mattias_ASUS
Moderator
Moderator

Hello @benjaminfernand 
Regarding this issue the R&D team recommended visiting your closest Service Center so that they can look into it, as it does not seem to be software related.
https://www.asus.com/support/service-center-location/