07-14-2024 09:45 PM
Since the latest firmware update on June 2024, i have insane change of camera feature. Not in good ways but in ridiculous worst way.
1. Flip button to change from rear camera to front camera is gone. Now i can't do selfie photoshoot.
2. Wide camera 0.7 is gone. Now it only give me 1 and 1.4. And the quality itself is now sooo much worrrsttt than what i've got at first. There are 4 cameras is embedded on this phone, now is only 1 camera is functioned, the rest are dead.
3. Trying to get 4K video ? Now is impossible. The camera will stop responding whenever i want to try it. All the premium feature to get high quality video is gone.
4. This is the most silly part. Whenever i want to pay something by scan QR barcode, my phone will use the front camera instead of rear camera.
Tried to solve this by run 'Factory Reset' and yeah no change. I dont know whether this is solvable bug that might be can be solved when the next firmware or this is hardware issue.
Several days ago i went to Asus Service Center and tell everything about this issue. And they dont know the causes, they only suggest me to left my phone there and let them check why for 5 days working hour. And no guaranty of new device replacement only for spare part.
Any simillar problem with me guys ?
Btw me in Indonesia.
08-07-2024 04:22 AM
how long does it take for the services? how many days?
08-07-2024 06:12 AM
Hi ztea,. It was less than 5 working days.
The key is you have to tell them your problem precisely.
08-24-2024 03:33 PM
I am having the exact same problem this phone was over £1000.
I have sent this to be looked at and this was sent to Czech republic and when I got it back everything was working fine then a few days later it's gone back to square 1 and I am fed up and embarrassed I can't use normal functions for example to take a picture it's very blurry, signal is rubbish I want my money back or a new phone please
08-28-2024 02:25 AM
Hello @Sarit
I would recommend contacting the Service Center again and describing the issues you are experiencing.
https://www.asus.com/support/service-center-location/
09-24-2024 03:33 AM
I too have this kind of problem ..I don't know how to fix it.have you fixed yours?if yes what did you do