Speaker / audio Suddenly Fully stopped working(no audio at all)

[Sebastyankur]

My ROG 7 phone suddenly could not produce any audio during normal use, was opening youtube shorts and suddenly the audio stopped and could not produce any more sound after that even after fully restarting the phone.

Any fixes? Not sure if its software or hardware issue(fyi the vibrations and mic are working normally)

[abrarkhan959]

Try factory resetting or reboot the device in safe mode and check

Or use .12345+= to check speakers manually 

[Sebastyankur]

I also did the SMMI test, and it did not play any audio as i explained before.

However this issue sometimes will resolve itself and hours later the audio fully stopped working again, for context audio was working and stopped working for a night(12 hours) and then suddenly work again but after period time of use (12 hours) it will stop again and im not sure what is triggering this

[abrarkhan959]

Try fdr

[Mattias_ASUS]

Hello @Sebastyankur 

It sounds like maybe some app or device might be taking over the sound feature, does this happen everywhere? Or just in specific places?
But also as the user @abrarkhan959 recommended, a factory reset is the safest way to know if something is wrong, as it will delete everything that could be causing the issue.