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Sir Valcon I Need Help screen warranty

acatur057
Star I

Excuse me, why is it difficult for me to claim the warranty for the Asus RoG 7 screen in the ASC Yogyakarta area even though the warranty is still valid for 5 months? Sir Falcon @, please help me so that my goods can be approve

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7 REPLIES 7

Falcon_ASUS
Moderator
Moderator

@acatur057 
May I know what kind of issue your phone screen is experiencing that requires repair and inspection?

When my screen is dark, it looks like a white shadow like in the photo, especially when playing in a dark room, it's more visible. A week ago I claimed this cellphone even though it had scratches from use and had never been dropped, so what's the solution?

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Let me help you clear something. 

As I can see you're using your phone in 60Hz refresh rate. At this rate this setting is usually ON. Turn this off. 

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It's due to the Low Brightness DC dimming.

You can see the change in real-time if you just change the refresh rate of 90 or 120Hz as that setting only work on 60Hz.

If you're taking about something else you scan explain more. Community can help you more that a dev here.