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Opening up an issues regarding sim card slots

Zekatsuma
Star III

Since updating to version 34.1010.0820.88

Sim Card Slot #1 or #2 either don't have signal or signal is too low or NOT DETECTING THE SIM CARD

6 REPLIES 6

Mattias_ASUS
Moderator
Moderator

Hello @Zekatsuma 

Does this happen everywhere? Or just in a specific place?
I would recommend resetting the mobile network settings, you can do this by going to Settings > System > Reset options > Reset Mobile Network Settings

In there you can choose which SIM slot you'd like to reset.

Yes everytime

I also tried factory resetting the thing but still nothing still says 'unknown sim card number'

I wonder if you could share a log, so that the dev team can look into what could be causing the issue.

Please follow the instructions down below.
************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Phone, mobile networks, and signal”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Saurav_7
Rising Star II

Happend with me to. Also mentioned that in a thread.