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Severe Audio and Performance Issues After Latest Update on ROG Phone 7 (35.0604.0820.68)

rizaldyachmad1
Star III

‎06-28-2025 03:16 AM

Dear ASUS Support Team,

I would like to report several critical issues I have been experiencing with my ROG Phone 7 after the recent firmware update (version 35.0604.0820.68).

  1. Speaker Volume Issue:
    After the update, the speaker volume has become significantly lower, even when set to the maximum level. This affects all types of audio, including media playback and video calls. The volume is so low that it is difficult to hear properly, even in a quiet environment.

  2. Game Performance Issue (Mobile Legends):
    I am experiencing severe frame drops and stuttering when playing Mobile Legends. Although the display is set to 120Hz and the in-game settings are configured to ultra frame rate, the gameplay appears to run at around 30fps or lower. This makes the gaming experience very unpleasant.

I have already tried the following troubleshooting steps:

  • Reinstalling the game

  • Changing Armory Crate settings to X Mode and advance & clearcache 

  • Applying performance profiles, including the official ASUS profile for the game

Unfortunately, none of these actions have resolved the issue. I have also tested the same game on other devices using identical settings, and the performance on those devices is smooth, which suggests the problem lies specifically with the ROG Phone 7 after this update.

I kindly request your assistance in resolving these problems or providing a patch to restore the expected performance and audio levels. Thank you for your attention and support.

 

6 REPLIES 6

roguedroid
Rising Star II

‎07-01-2025 09:38 AM

Sell if and buy another reliable brand that supports hardcore gamers.

0 Kudos

Mattias_ASUS
Moderator
Moderator

‎07-15-2025 05:24 AM

For the Audio issue, the dev team asks if it is possible for you to provide a log for them to look into.
To do this you can follow the steps down below and feel free to send me a DM with the link when you are done.
*****************

Please follow the below steps to enable the built-in log tool (Bug reporter).
1. Open “Calculator APP”
2. Enter “.19595+=”
3. Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording”
4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

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