Surrendly device restart, Camera hangs after firmware upgrade at multiple time

[cloud4919]

Recently, when using a camera, the device itself is forced to restart after it stops working, or even if it is not forced to restart, the above error occurs.

Device; ROG Phone 6

Firmware version: 33.0610.2810.172

Is rooted: No

Frequency of Occurrence: At least 8 out of 10 probabilities

App name: Any app that uses the camera. Includes the default camera app.

[Mattias_ASUS]

Hello!

For this I would recommend contacting your closest ASUS Service Center.
https://www.asus.com/support/service-center-location

[cloud4919]

There's no asus service center within 300km. (Nearby asus notebook only, that's why i write post here)

There was never any error before the firmware update, but after the firmware update, forced device restarts and camera errors occurred very frequently for 3 days, so this is most likely not a hardware issue.

Is there a way to downgrade firmware?

[Mattias_ASUS]

We can check what could be causing the issue, for this I'm gonna need a log file and will send it to R&D so they can look into what could be causing the issue.
I will write the steps down below and send me a PM when you are ready. 🙂

*********
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

[cloud4919]

Sented to PM.

As soon as I started logging and opened the default camera app, the device itself restarted several times.