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Rog Phone 6 pro display is hot and battery drain

GEBESHEFF
Star II

Hi all,

My phone suddenly start to burn even when im using it for even for facebook. The battery starts to drain fast. Last week my phone loses signal and after a factory reset, the card is fixed. But suddenly soon after that, the phone starts overheating. Is this from the last update? or bad battery?

6 REPLIES 6

Mattias_ASUS
Moderator
Moderator

Hello @GEBESHEFF 

Which update are you on? Normally the phone does get hot a bit after a reset as it works updating all the apps and working in the background, are you still experiencing this?

Hi Mattias,

Yes, I understand the after reset situation. But its been like 2 weeks now. Im on the latest software update . Attaching screenshot. The display become very hot after a few minutes of facebook browsing, or chat in the messenger.

1000010415.jpg

1000010414.jpg

I wonder if you could maybe create a log while recreating the heating issue so that the devs can look into it, when you are done please feel free to send me a PM with the link.
I'm writing the steps down below.
**************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

Hi again Mattias,

I just done what you've asked. Im sending you the link for the log file:

https://drive.google.com/file/d/1uyiHFn9r3DywIuG0ZlnQ6E0-dzLtZV59/view?usp=drivesdk

And for the screen recording video:

https://drive.google.com/file/d/1uz-DDFlN4PNaDn7oIRqNgOvn7joYWOk_/view?usp=drivesdk

After finishing the Log, the phone temperature rises more. But i hope you will see what is wrong from this one. Im looking forward hearing from you and hope that you will find the problem.

Kindest regards

Ivayo Gebeshev