cancel
Showing results for 
Search instead for 
Did you mean: 

Problem on the latest firmware

DiZhàn
Star I

it seems that many people have this issue with the latest firmware that is Aeroactive Cooler cannot be used as it is. always asking us to update the firmware which is always end up failed and then the cooler became inactive.

5 REPLIES 5

Mattias_ASUS
Moderator
Moderator

Hi @DiZhàn 

Which firmware version are you on? And I wonder if you could maybe create a log so that the devs can analyze what's going on? After creating the log, please feel free to send me a PM with the link.
I'll write the steps down below.
***************
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)
 

Creating a log does not force any kind of update, it just records the steps and what is being done for the devs to analyze.

This means that something else created the issue, which is why I asked for the log recreating the issue.
I am sending this information to the devs.

but the problem worsen after doing what you said, the Aeroactive Cooler 6's fan still rotating, just undetected on device that the trigger cannot be used. maybe if i do factory reset, it'll be fixed, i don't know.