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ROG Phone 5 - no wifi, hotspot and MAC address

Pay-G
Star I

My phone just recently ran out of warranty, and after working prefectly fine for the first 2 years, the WIFI and hotspot decided to stop working entirely just now.

After looking up the issue online, I found out that my phone has no MAC address as well and many other people had the same issue.

After turning off the phone for couple of minutes and turning it back on, the wifi comes back, but only for about half an hour. In this time, phone gets warmer and warmer when wifi is turned on, and at some point turns off, after which wifi does breaks again.

What is this caused by? Is there a way to fix it? It certainly isn't *my* fault that wifi, which is perhaps the most important part of any phone, broke. 

3 REPLIES 3

Falcon_ASUS
Moderator
Moderator

@Pay-G 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

Same here just now my suddenly turn off and now same problem here.

What should I do now.it is manufacturing defect.

My phone also don't have in warranty period 

@ZT-8cef314f 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.