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ROG 5S WiFi and Hotspot does not switch on

Goku_5S
Star II

It has been 1 year and 4 months since I have purchased my ROG 5S. Ever since I updated my device to Android 13, I have faced a lot of UI issues. Sometimes the System UI will crash and the device will randomly reboot itself. 2 weeks ago, the device rebooted once again and when it came back on the Wi-Fi stopped working. When i try to switch it on from the draw menu, it will stay on "Turning On" status. If I close the drawer and open it up once again, it will go back to switch off status. If I try and switch it On from the settings menu, the button will be greyed out and will not switch on.

If I switch on the hotspot, it will throw "Error" message.

Seems like Asus is rolling out updates without testing them completely. 

I have contacted their service personnel. They asked me to boot into safe mode which did not work out. Next they asked me to factory reset the device which I am yet to do as I have to transfer all my data first.

This is not good for a company which charges a premium amount for their device and it fails within just 2 years.

It would be great if it is possible to roll back the updates and go back to Android 12 at least for the time being until they iron out al the existing issues.

Last Update release: 33.0210.0210.229

21 REPLIES 21

DurgaPrasad1
Star I

Wifi and hotspot is not working in my asus rog 5s.I don't know why it suddenly stopped working.My mobile is under warranty.Is there any solution for this problem?

Ivuvugid
Star I

Такая же ситуация через раз работает