ROG 5S WiFi and Hotspot does not switch on

[Goku_5S]

It has been 1 year and 4 months since I have purchased my ROG 5S. Ever since I updated my device to Android 13, I have faced a lot of UI issues. Sometimes the System UI will crash and the device will randomly reboot itself. 2 weeks ago, the device rebooted once again and when it came back on the Wi-Fi stopped working. When i try to switch it on from the draw menu, it will stay on "Turning On" status. If I close the drawer and open it up once again, it will go back to switch off status. If I try and switch it On from the settings menu, the button will be greyed out and will not switch on.

If I switch on the hotspot, it will throw "Error" message.

Seems like Asus is rolling out updates without testing them completely. 

I have contacted their service personnel. They asked me to boot into safe mode which did not work out. Next they asked me to factory reset the device which I am yet to do as I have to transfer all my data first.

This is not good for a company which charges a premium amount for their device and it fails within just 2 years.

It would be great if it is possible to roll back the updates and go back to Android 12 at least for the time being until they iron out al the existing issues.

Last Update release: 33.0210.0210.229

[ahmedbloshiee]

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@Goku_5S wrote:

It has been 1 year and 4 months since I have purchased my ROG 5S. Ever since I updated my device to Android 13, I have faced a lot of UI issues. Sometimes the System UI will crash and the device will randomly reboot itself. 2 weeks ago, the device rebooted once again and when it came back on the Wi-Fi stopped working. When i try to switch it on from the draw menu, it will stay on "Turning On" status. If I close the drawer and open it up once again, it will go back to switch off status. If I try and switch it On from the settings menu, the button will be greyed out and will not switch on.

If I switch on the hotspot, it will throw "Error" message.

Seems like Asus is rolling out updates without testing them completely. 

I have contacted their service personnel. They asked me to boot into safe mode which did not work out. Next they asked me to factory reset the device which I am yet to do as I have to transfer all my data first.

This is not good for a company which charges a premium amount for their device and it fails within just 2 years.

It would be great if it is possible to roll back the updates and go back to Android 12 at least for the time being until they iron out al the existing issues.

Last Update release: 33.0210.0210.229

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I'm also having the same problem . 

[rishishahu112]

I am also having the same problem how do i solve it 

[Falcon_ASUS]

@Goku_5S , @ahmedbloshiee , @rishishahu112 
Regarding the issue you have reported, please refer to the following FAQ to see if the situation can be resolved.
https://www.asus.com/support/FAQ/1006657/  
If the issue persists, we kindly request you to send your phone for repair to further investigate the matter. Once you obtain the RMA number, please provide it to me so that I can notify the service center about your case. 

I have sent you a message, you can provide your contact information and RMA No through the message.
Sorry for any inconvenience it may be caused.

[Sorarii]

its not about not able to connect to a wifi, the issue here is everyone cant even turn on the wifi on our phone, how do we even try to connect to a wifi when we cant even turn on the wifi.