Need my ROG 5 repaired.

[Kivaan]

Please tell us some basic information before asking for help:
Model Name: ASUS ROG 5
Firmware Version: WW-31.0810.1226.57
Rooted or not: Not rooted.
Frequency of Occurrence: Continuous

Good day.
I have contacted Asus in various locations (North America, India, Korea, China).
My phone has several issues, including:
A) Not charging correctly,
B) USB port not being recognise when connected to a pc,
C) Restarting and staying off when trying to charge,
D) WIFI not working. At all.

I have factory reset the phone and the problems persist.
I have contacted these various locations and the support thereon and they have all directed me to contact China (Place of Origin) as the warranty is a local warranty for them only.
However, I do not live in China and to have the phone repaired it needs to be shipped there and taken into ASUS (BY HAND) which is not possible for me (told to me directly from China ASUS).
I am willing to repair and pay out of pocket regardless of the warranty, however I need someone who can receive the phone via package (posting).
Please help.

Kind regards
Kivaan

[FunBike31]

Kivaan

https://zentalk.asus.com/en/discussion/comment/207599#Comment_207599

Can you direct me to any of these "unofficial" repair centres?

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Kivaan

https://zentalk.asus.com/en/discussion/comment/207599#Comment_207599

Can you direct me to any of these "unofficial" repair centres?

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I can provide you with several dozen but located in France or Europe, I doubt that it will be useful to you !!, there is no multi-brand telephone repairer in your country?
Many only change batteries or screens, but we have them on every street corner.
Those who do total repairs are less numerous, at least for those who are serious and guarantee their work for 6 months. this one for example directly in store and even by the .net. you can also ask for a quote before going there or sending your device.
https://eco-repair.be/reparaties/asus/phone/rog-phone-5-zs673ks/

The problem is still the cost in the majority of cases when the motherboard is affected, we are not far from the price of a new device.
Your device is still under warranty, I would advise you to see with ASUS a possible gesture and at worst to continue the possibilities of support with the original retailer

[Kivaan]

waxy78611

https://zentalk.asus.com/en/discussion/comment/207723#Comment_207723

Take it as a lesson. I highly recommend you go for the new Huawei Mate 50 Pro when it's released or the Black Shark 5 pro, Red magic phones are brilliant too. Asus is going down the drain, exactly where it belongs

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I have the Red Magic 5g.
Great phone hardware wise but the smaller battery and generally poor software led me to the ROG...
Too bad too, I really like this phone.

[Kivaan]

FunBike31

https://zentalk.asus.com/en/discussion/comment/207707#Comment_207707

https://zentalk.asus.com/en/discussion/comment/207707#Comment_207707

I can provide you with several dozen but located in France or Europe, I doubt that it will be useful to you !!, there is no multi-brand telephone repairer in your country?

Many only change batteries or screens, but we have them on every street corner.

Those who do total repairs are less numerous, at least for those who are serious and guarantee their work for 6 months. this one for example directly in store and even by the .net. you can also ask for a quote before going there or sending your device.

https://eco-repair.be/reparaties/asus/phone/rog-phone-5-zs673ks/

The problem is still the cost in the majority of cases when the motherboard is affected, we are not far from the price of a new device.

Your device is still under warranty, I would advise you to see with ASUS a possible gesture and at worst to continue the possibilities of support with the original retailer

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I appreciate your suggestions.
I have contacted the seller. He wants me to ship it back, in addition to paying the duties and tax, which is insane unfortunately.
So my only option is looking elsewhere. As long as the price is not AS MUCH then I don't mind paying.

[FunBike31]

The other solution is to fix it yourself, I love my Nvidia shied K1 so much that when the USB socket broke I completely equipped myself at ifixit and now, 6 years later, with a new battery, a small Android optimization it is still the mobile device that I appreciate the most, far ahead of the Rog 5
Unfortunately, there have been so many motherboard problems on the Rog 5 that it is unavailable on asus accessories, unlike the majority of other components.
If you consider this possibility I put you useful things in pm

[Kivaan]

FunBike31

The other solution is to fix it yourself, I love my Nvidia shied K1 so much that when the USB socket broke I completely equipped myself at ifixit and now, 6 years later, with a new battery, a small Android optimization it is still the mobile device that I appreciate the most, far ahead of the Rog 5

Unfortunately, there have been so many motherboard problems on the Rog 5 that it is unavailable on asus accessories, unlike the majority of other components.

If you consider this possibility I put you useful things in pm

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I have considered it thus far...it might be my only option.
Thank you very much! I will have a look and give it some serious thought.