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Asus ROG Phone 5s WiFi and Hotspot not working after Sep 2022 update

Mike47
Star II
Please tell us some basic information before asking for help:
Model Name: ASUS ROG PHONE 5s
Firmware Version: 31.0810.1226.128
Rooted or not: NO
Frequency of Occurrence: ALWAYS
APP Name & APP Version (If your issue relates to the app): Wifi & Hotspot
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Tried Hard Reboot. Restarted several times. Gave Forget WiFi network. Unable to resolve issue.
39 REPLIES 39

Jiaszzz_ASUS
Moderator
Moderator
Hi, arunachu76.
I had replied to another of your posts and also via PM.
Please kindly check the inbox, thank you.
Hello, albintws.
I sincerely apologize for the experience you had.
Could you please PM with the serial number of your ROG phone 5s and the RMA number?
Thank you.

TripleZ
Star I
I've also encountered similar behavior on my ROG Phone 5s Pro. I had initially assumed it was an issue with my wifi, but I have 2 other phones (other manufacturer) that do not have any such problems. These problems started from this same update.
Model Name: ASUS ROG PHONE 5s PRO
Firmware Version: 31.0810.1226.139
Rooted or not: NO
Frequency of Occurrence: Intermittent.
APP Name & APP Version (If your issue relates to the app): Wifi & Hotspot
What is the correct method of dealing with this?

Jiaszzz_ASUS
Moderator
Moderator
Hello, TripleZ .
Based on the situation you describe, it is recommended that you troubleshoot the Wi-Fi issue with the link below first.
[Phone/Pad] What to do if my phone won't connect to a Wi-Fi network? | Official Support | ASUS Globa...And please check the top right corner of the screen and kindly share the details requested in the PM inbox.
Thank you.

srvohra
Star II
same here i am on the same boat problem is not with the update belive me i am a xda follower since 2013 its a fault of motherboard as it is totally a MANUFACTURING DEFECT...go for refund or replacement unit

Jiaszzz_ASUS
Moderator
Moderator
Hello, srvohra.
May I ask if you have attempted any techniques to troubleshoot the issue?
Please kindly review and respond to the details in the PM so that I can help you further.
Thank you.