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widevine L3 why??? i did nothing but today I cant see netflix HD suddenly

Star I
Please tell us some basic information before asking for help:
Model Name: I003DD
Firmware Version: 17.0823.2099.98-0
Rooted or not: not
Frequency of Occurrence: widevine L3 why???
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

128 REPLIES 128

Star II
Many users are facing the same issue.
Unfortunately only answer mods are giving in the DMs to every user is to bring the device to service center as the widevine key is deleted from device. I have this issue happened to me after that service center resolved my issue but the issue happened to me AGAIN today. So I have to visit service center again. This is totally unacceptable and it is clearly a software bug.

Zen Master I
That's strange,I never had this bug

Rising Star I
@yashpandya295 that's what I have been stating in every thread..taking to service center is not a solution. Asus should acknowledge this and release a fix throught next OTA. @ARP_ASUS

Star II
@PH I think this issue is happening with Zenfone 7 pro too.
It is ridiculous that no one is even bothering to read and answer the comments regarding this issue anymore.