In my Asus rog 3, i can not play the videos in HD in Netflix and Amazon as in the DRM info app it's showing widevine L3
Please help me.
Can you confirm the software version?
Go to settings => About => Software information.
Also, please let me know since when are you facing this? Any particular thing you did before it started?
I am facing the same problem
ARP_ASUS can u please send me the solution or new l1 certificate n how to install it.
@ARP_ASUS can u please send me the solution or new l1 certificate n how to install it.
I am facing the same issue
I am on latest firmware update i am facing the issue
I am also facing this issue after updating to latest firmware.
Any solution for this?
After scrolling through some other forums i found that one of the moderators asked to file a complaint.
After doing that, next day i got a call from customer care asking me to visit to the service center.
After visiting i found that even service center is not aware of the problem, let alone of the solution and asked me to install the previous update (0.78 in my case) is which it was working
But by doing thus my phone will be formatted.
My question to Asus team is that if the widevine was downgraded throught OTA update, shouldn't it be fixed through the same as well. Its not as if only few are facing this issue. Many customers are facing this issue.
Why should we format our phone when it doesn't even guarantee the fix as i read in another thread.
Even after buying a phone of 50k we are subjected to this type of service.
It's been more than 3 weeks that i am facing this issue and even then there is no word regarding the solution.
Also even moderators have stopped replying in the threads.
Hi, @pawadhayash98 @subhankar007s @suneelvishal007
Please check your PM and share the details. Thanks.
@ARP_ASUS I am facing the same issue. All of a sudden got downgraded to L3 a d now can't roll back. I am on .99 firmware and how come this is happening randomly
Have sent you a DM already @PH
I had the same issue on ROG 3 as you can see here https://zentalk.asus.com/en/discussion/comment/126376#Comment_126376
Local service center picked up my device from my home and they fixed the issue and delivered my device to me. It worked fine till today. Today morning when I checked again in DRM info the device went back to L3!!!!
This is unacceptable and it is appalling to me that how many issue this device has. So now what? I have to contact/visit service center again? and for how long? 2 months more and the issue will again reappear. Do I have to visit service center again and again? ASUS team please remember we are paying our hard earned cash to buy this phone.
@ARP_ASUS @Anders_ASUS Please reply
@yashpandya295 I completely agree with you.. this is just a 50K rupees brick.... The dev team is eating shit and rolling out useless fix..everytime they try to fix ..they mess up something else..
@ARP_ASUS I have responded and taking my phone to a service center is not a fix..it gets downgraded on its own again as in many cases and we can't format our phone everytime..asus should acknowledge this issue and announce a fix through OTA
my rog 3 is to downgrad L3
I am 98 updated...
Any fix for the issue?
To avoid overlapping thread or message, which may disturb the mods and the users to solve the issue, please move the discussion to the thread below.
Besides, sanchit1409, have you solve your issue? If your issue still remains, please check your inbox and provide me your information for further checking.
I am also facing the same issue on Asus ROG 3 latest Official Build. Can't Play HDR Netflix Due Toh DRM L3. This Is Unacceptable.
Asus seems to have acknowledged the issue and made a FOTA update available.
Today i got an update with version 131 and it resolved the issue.
Following are the details of the update-
After i updated to this firmware and rebooted the DRM info still showed security level as L3 but after rebooting again after 10 minutes the DRM Info showed security level as L1.
Following is the screenshot of DRM Info-
So just wait for the update and reboot again after some time if the DRM security level is not updated immediately.
My FOTA update description like