Widevine L1 downgraded automatically
prasanthsai7386
Level 1
Please tell us some basic information before asking for help:
- Model Name:Asus Rog3
- Firmware Version:17.0823.2008.70
- Rooted or not:not rooted
- Frequency of Occurrence:from today morning
- APP Name & APP Version (If your issue relates to the app): Netflix and amazon prime
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Comments
Any specific scenario.
I can see it on L1.
Mine suddenly degraded to L3 in tha morning
I don't know why but amazon prime too degraded to sd quality
I didn't root or unlocked my device
@Anders_ASUS plz help me
Hi,
Please update to the below version and confirm:
https://zentalk.asus.com/en/discussion/36693/200928-rog-phone-3-zs661ks-ww-17-0823-2008-78#latest
It's still same no change plz help @ARP_ASUS
Plz help still my problem ain't fixed @Anders_ASUS @ARP_ASUS
I am also experiencing the same issue. Would a factory reset fix the issue?
Hi. I also have this problem. Im not sure when it started. I tried factory reset but it did not work. Still SD quality for netflix.
Help @Anders_ASUS
Sorry about the late reply. If you haven't done anything to your device that caused this, more than a simple restart, then you're welcome to contact our support. They will help you to write a new widevine key to your device.
I have same issue
What support @Anders_ASUS
Email them here,
https://www.asus.com/support/Product/ContactUs/Services/questionform/?lang=en-in
I emailed them and they've sent a reply which i tagged below
@Anders_ASUS see that
L1 certificate fixed
I am having the same problem. I am very sad😥
I did it but it doesn't improve🙁
Same issue happening with mine too. My device is on latest firmware .78
Same problem i am facing
Anyone found solution for this?