Zenfone 7 Pro: Widevine L1 downgraded to L3

[email protected]

Model: Zenfone 7 Pro ZS671KS / ASUS_I002D

Firmware: 29.13.7.47

Not rooted. L3 appears now permanently. Netflix version 7.81.1 build 19 35189

Hi, few days ago I had Widevine L1 in Netflix. Yesterday I realized it's only L3 now after the app had problem starting. I cleared Netflix cache memory and reinstalled it, restarted the phone. Netflix works fine now but it's still on Widevine L3.

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I don't know what could have cause it. Weirdly, by accident I also upgraded my modem/router yesterday as well.

[email protected]

I just upgraded to Firmware 29.14.53.5_20201111

Phone is still at Widevine L3.

Anders_ASUS

Sorry about the late reply. I will send you a new PM :)

Anders_ASUS

https://zentalk.asus.com/en/discussion/40045/zenfone-7-pro-widevine-l1-downgraded-to-l3

I'll send you a PM

[email protected]

https://zentalk.asus.com/en/discussion/comment/132690#Comment_132690

Hi Anders, thank you for reaching out. I am using this forum for the first time and deleted your PM by accident. When I try to send the message it says "You don't have a permission to do that."

Could you please send one more PM? I apologize for the trouble.

[email protected]

Anyone? I cannot reply to the message any more.

[email protected]

Thank you Anders_ASUS for forwarding my message to support ! Very nice forum here =)