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ROG Phone 3 not charging with official charger

rockingawg
Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Version WW-17.0823.2007.58
Rooted or not: no
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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ROG Phone 3 is not charging with official charger I tried factory resetting the phone it didn't help, kindly suggest me an action should I return the product? It's charging with other chargers and Asus charger is charging other devices fine, what kind of issue is this? I bought this phone after using a phone for 6 years so my hard earned money is in this kindly assist me.

42 REPLIES 42

chantzeleong
Star I
My firmware is 17.0823.2009.98

aarongarevalo
Star II
My Firmware 17.0823.2009.98

I think there's a firmware issue.😭 Charging not working all of a sudden

aarongarevalo
Star II
My phone has 25% power remaining and no adapters even other brands nor powerbank can charge this phone. I'm dead....

lucenaarevalo
Star I
my phone died already this me also aarongarevalo

hrcamacho888
Star I
I also have the same problem. Original charger not working on rog phone 3 but it works with other phones. My phone is updated to latest firmware 17.0823.2009.99. Help please