ROG Phone 3 not charging with official charger

[rockingawg]

Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Version WW-17.0823.2007.58
Rooted or not: no
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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ROG Phone 3 is not charging with official charger I tried factory resetting the phone it didn't help, kindly suggest me an action should I return the product? It's charging with other chargers and Asus charger is charging other devices fine, what kind of issue is this? I bought this phone after using a phone for 6 years so my hard earned money is in this kindly assist me.

[Gustav_ASUS]

@Pexx @soudiyals@gmail.com I'll contact you via PM.

[chantzeleong]

I too have updated the latest firmware today but the charge still cannot charge the phone. I have to use a Samsung USB 2.0 to USB C to charge the ROG3

[Gustav_ASUS]

@chantzeleong I will PM you with a potential fix.

[aarongarevalo]

Hello Asus, what is happening with my rog 3? It's not charging when I'm using the original adapter it will only charge for a few minutes then it will stop. I tried the Asus charger to a Huawei phone and it works. I really don't know why..😭 PLEASE HELP... I also tried factory reset but the problem still persist.

[aarongarevalo]

Hello Asus, what is happening with my rog 3? It's not charging when I'm using the original adapter it will only charge for a few minutes then it will stop. I tried the Asus charger to a Huawei phone and it works. I really don't know why... I did factory reset but still it doesn't work..😭 PLEASE HELP