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- ROG Phone 3 not charging with official charger
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ROG Phone 3 not charging with official charger
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09-13-2020 05:16 PM
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Version WW-17.0823.2007.58
Rooted or not: no
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
ROG Phone 3 is not charging with official charger I tried factory resetting the phone it didn't help, kindly suggest me an action should I return the product? It's charging with other chargers and Asus charger is charging other devices fine, what kind of issue is this? I bought this phone after using a phone for 6 years so my hard earned money is in this kindly assist me.
Model Name: ROG Phone 3
Firmware Version: Version WW-17.0823.2007.58
Rooted or not: no
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
ROG Phone 3 is not charging with official charger I tried factory resetting the phone it didn't help, kindly suggest me an action should I return the product? It's charging with other chargers and Asus charger is charging other devices fine, what kind of issue is this? I bought this phone after using a phone for 6 years so my hard earned money is in this kindly assist me.
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09-13-2020 05:33 PM
Hypercharge is broken in the firmware. Wait for Asus to fix in updated firmware.
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09-13-2020 05:36 PM
You are sure this is a software issue? because I have my 30 days to return it back, I can get a new one.
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09-13-2020 05:51 PM
rockingawgYes. If you'd like, go ahead and return back and buy again when the new firmware is released.You are sure this is a software issue? because I have my 30 days to return it back, I can get a new one.
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https://zentalk.asus.com/en/discussion/comment/110200
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09-14-2020 07:16 AM
We are adressing an issue with the original charger not working with the ROG 3 in the next FOTA, which is planned to release now in September. While I can't guarantee it will fix your problem, you can wait for that if you still have time on your warranty.
