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ROG Phone 3 not charging with official charger

rockingawg
Star I
Please tell us some basic information before asking for help:
Model Name: ROG Phone 3
Firmware Version: Version WW-17.0823.2007.58
Rooted or not: no
Frequency of Occurrence: everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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ROG Phone 3 is not charging with official charger I tried factory resetting the phone it didn't help, kindly suggest me an action should I return the product? It's charging with other chargers and Asus charger is charging other devices fine, what kind of issue is this? I bought this phone after using a phone for 6 years so my hard earned money is in this kindly assist me.

42 REPLIES 42

xihe
Rising Star II
Hypercharge is broken in the firmware. Wait for Asus to fix in updated firmware.

rockingawg
Star I
You are sure this is a software issue? because I have my 30 days to return it back, I can get a new one.

xihe
Rising Star II
rockingawg

You are sure this is a software issue? because I have my 30 days to return it back, I can get a new one.


View post
Yes. If you'd like, go ahead and return back and buy again when the new firmware is released.
https://zentalk.asus.com/en/discussion/comment/110200

Gustav_ASUS
Community Legend III
We are adressing an issue with the original charger not working with the ROG 3 in the next FOTA, which is planned to release now in September. While I can't guarantee it will fix your problem, you can wait for that if you still have time on your warranty.