my phone stuck in loop boot/boot logo and crashing

[vivekk_sharma09]

Please tell us some basic information before asking for help:
Model Name:Rog 2
Firmware Version:latest,android 10
Rooted or not:not
Frequency of Occurrence:from 1 day
APP Name & APP Version (If your issue relates to the app):

Hi,my phone got stuck in boot mode on the rog logo and it fails to get booted completely and loop gets started of the same and not able to turned it on completely.Has done the volume down+lock key troubleshoot for 30-60 seconds but nothing happened,pls help me to get it resolved asap.

[Saifuddin]

Bootloader unlocked or not , and if yes
Explain in detail how did this happened ,
R u trying to install custom rom or something ?
Give us a details how this happened and what r u trying to achieve and this happened?
Bootloop occurs when system files are affected

[CHOOZR]

are you using a flashed Tencent phone? also, do note this is rog3 forum

[ARP_ASUS]

Hi vivekk,
Kindly visit the nearest service center:
https://www.asus.com/in/support/service-center/india
Due to the lockdown, service centers may not be functional. Kindly call the service center before you visit one.