Asus ROG Phone 3 Fingerprint Scanner Not Working

[Turbos]

Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3
Firmware Version: 17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.

[ccdeguzm]

I actually posted the exact same problem. Hopefully an update to Android 11 will fix the issue. I never got a response.

[devicentextian]

This issue is most probably a hardware defect. try resetting the phone and see if it fixed

[Turbos]

ccdeguzm

I actually posted the exact same problem. Hopefully an update to Android 11 will fix the issue. I never got a response.

View post

Yeah I'm hoping it's a software issue cause of its hardware I'm not sure I want to go through the warranty process again. It was the worst experience I've ever had (in regards to warranties)

devicentextian

This issue is most probably a hardware defect. try resetting the phone and see if it fixed

View post

I have done a factory reset with no luck, I updated my post to reflect that. I really hope it's not a hardware issue. I assume it is at this point though.

[momeimada]

Turbos

Please tell us some basic information before asking for help:

1. Model Name: Asus ROG Phone 3
2. Firmware Version: 17.0823.2012.131
3. Rooted or not: Not
4. Frequency of Occurrence: Everytime
5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.

https://us.v-cdn.net/6031231/uploads/FV5EL26IPD1V/2021-01-31-13-04-40.mp4

Asus ROG Phone 3 Fingerprint Scanner Not Working

did you install a custom ROM and got back to the official ROM?