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Asus ROG Phone 3 Fingerprint Scanner Not Working

Turbos
Star II
Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3
Firmware Version: 17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.
screenshot-20210131-123716164.jpg
screenshot-20210131-123722464.jpg
screenshot-20210131-123737217.jpg
screenshot-20210131-123744879.jpg
screenshot-20210131-125927718.jpg

15 REPLIES 15

ccdeguzm
Star II
screenshot-20210201-200823645.jpg
OP can you go to your calculator and click "12345+=" then click single test on the finger sensor. This will determine if your hardware is functioning properly.
Mine works fine thus narrowing it down to a software thing.
I too have done multiple factory resets and it didn't solve the issue.


Turbos
Star II
momeimada

https://zentalk.asus.com/en/discussion/44220/asus-rog-phone-3-fingerprint-scanner-not-working

did you install a custom ROM and got back to the official ROM?


View post
No the phone is completely stock

Turbos
Star II
ccdeguzm

screenshot-20210201-200823645.jpg

OP can you go to your calculator and click "12345+=" then click single test on the finger sensor. This will determine if your hardware is functioning properly.

Mine works fine thus narrowing it down to a software thing.

I too have done multiple factory resets and it didn't solve the issue.


View post
Ok cool thank you. Yes I just did that and it seems to be working fine. So I guess it's a software thing and just need to wait for future updates?

pavsinghbajwa
Star I
Turbos

Please tell us some basic information before asking for help:

  1. Model Name: Asus ROG Phone 3
  2. Firmware Version: 17.0823.2012.131
  3. Rooted or not: Not
  4. Frequency of Occurrence: Everytime
  5. APP Name & APP Version (If your issue relates to the app):

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.

screenshot-20210131-123716164.jpg

screenshot-20210131-123722464.jpg

screenshot-20210131-123737217.jpg

screenshot-20210131-123744879.jpg

screenshot-20210131-125927718.jpg

https://us.v-cdn.net/6031231/uploads/FV5EL26IPD1V/2021-01-31-13-04-40.mp4


Asus ROG Phone 3 Fingerprint Scanner Not Working
I having the same issue since I got the phone back from repair for screen replacement.

u_l_i_13_ba
Star I
pavsinghbajwa

https://zentalk.asus.com/en/discussion/44220/asus-rog-phone-3-fingerprint-scanner-not-working

I having the same issue since I got the phone back from repair for screen replacement.


View post
I am in the same situation brother. Sent to get repaired under the warranty, and ever since I got it back, the fingerprint scanner does not work. Have done every possible thing. But no answers from the company on this issue at all. Very disappointed on that side. Hopefully it is something fixed in a software update @ASUS Bot @Titan_ASUS @Laura_ASUS