Please tell us some basic information before asking for help:
Model Name: Asus ROG Phone 3
Firmware Version: 17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.
Model Name: Asus ROG Phone 3
Firmware Version: 17.0823.2012.131
Rooted or not: Not
Frequency of Occurrence: Everytime
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.
OP can you go to your calculator and click "12345+=" then click single test on the finger sensor. This will determine if your hardware is functioning properly.
Mine works fine thus narrowing it down to a software thing.
I too have done multiple factory resets and it didn't solve the issue.
ccdeguzmOk cool thank you. Yes I just did that and it seems to be working fine. So I guess it's a software thing and just need to wait for future updates?
OP can you go to your calculator and click "12345+=" then click single test on the finger sensor. This will determine if your hardware is functioning properly.
Mine works fine thus narrowing it down to a software thing.
I too have done multiple factory resets and it didn't solve the issue.
View post
TurbosI having the same issue since I got the phone back from repair for screen replacement.Please tell us some basic information before asking for help:
- Model Name: Asus ROG Phone 3
- Firmware Version: 17.0823.2012.131
- Rooted or not: Not
- Frequency of Occurrence: Everytime
- APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
After receiving a new phone from Asus due to unable to fix an issue under warranty, the new phone skips the part where I actually add a fingerprint. I have added screenshots of software and hardware versions as well as a screen recording of how the process fails. I have made sure the software is up to date and also have done a factory reset as well.
https://us.v-cdn.net/6031231/uploads/FV5EL26IPD1V/2021-01-31-13-04-40.mp4
Asus ROG Phone 3 Fingerprint Scanner Not Working
