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Rog Ally Extreme Bluetooth Disconnects

kenb129
Star I

I've had this unit for over a week and still cannot get it to work properly with an external controller. When I go to launch a game, which seems to be mostly Steam games, it locks and Bluetooth will not connect. I have to restart it to get it back. 

Things I've done so far:

Install updated drivers

Let Myasus update everything

set every power mode to keep pc and bluetooth on

Try multiple controllers

Enable/disable every controller setting I can find in Armory, Steam, and Windows

Reinstall Windows

 

I'm ready to send it back, but I believe this unit will be perfect for me once this if solved. As it stands, I'm 8 days in and ready to send it back.

 

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@kenb129 
For your question, we recommend posting it here to seek answers.
https://rog-forum.asus.com/t5/handheld-gaming/bd-p/HSS_Handheld_Gaming
Sorry for any inconvenience it may be caused.