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My laptop will not connect to the WiFi, how do I fix this?

kinmo
Star I

All of my other devices are connected to the internet but my ASUS laptop does not, the WiFi option isn’t even coming up, pls help

2 REPLIES 2

jzchen
Zen Master I

Go to the search and search for Device Manager.  Check for any "!" and clear them.

Falcon_ASUS
Moderator
Moderator

@kinmo 
Please refer to the following FAQ for troubleshooting steps.
[Windows 11/10] Troubleshooting - Wireless Network (Wi-Fi) Issues
If no wireless network device appears in Device Manager and the issue persists after reinstalling the driver, it might be a hardware malfunction. 
I would suggest you bring back your laptop to our service center for further confirmation.

The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.