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model number on laptop not recognised

rashid000000
Star I

my laptop isn't booting so I've tried to update BIOS but on the ASUS support site my model number is not recognised. Physically I have a number short both on packaging and under the laptop. the model number is X415J

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@rashid000000 
I have sent you a message, please check.
Thank you.

ZenBot
Community Manager
Community Manager
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