Keyboard Issues Rog Strix G733 QS HGT 015

[szilvio]

System: windows 10 1806
Battery or AC: both
Model: Rog Strix G733QS
Frequency of occurrence: permanent
Reset OS: not yet
Screenshot or video:
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Detailed description：
Since the keyboard firmware update 2.7.603 / 2.7.703 (04.30.2021) the following key are not working:
shit key left side
fn keys on both sides therefore no acces for secundar funtion of F1-F12

any idea some one?

[verfai]

Good to know…
at this end, after a clean install still no change. sigh
The thing is that it actually works (at least my left shift key), during the windows setup process. Also that keyboard update in the myasus app, still gives the error “there is no keyboard firmware found in the install file”

[verfai]

Its working here now as well!!!
Thanks to everyone that helped out here to clear this up

[Blake_ASUS]

Dear all,
Sorry for my late update. I was on funeral leave.
Is the new firmware (ASUS Component Firmware Update) is released on Windows update, so you will be receiving it.
The firmware will be put on MyASUS and Armoury Crate in the next few days.
You can update it through Device manager too.
Thank you.

[antonello_vuolo]

Nothing has changed... left shift and left fn still don't work

[antonello_vuolo]

antonello.vuolo

Nothing has changed... left shift and left fn still don't work

View post

Now it works!! It just needs many reboot