Keyboard Issues Rog Strix G733 QS HGT 015

[szilvio]

System: windows 10 1806
Battery or AC: both
Model: Rog Strix G733QS
Frequency of occurrence: permanent
Reset OS: not yet
Screenshot or video:
========================
Detailed description：
Since the keyboard firmware update 2.7.603 / 2.7.703 (04.30.2021) the following key are not working:
shit key left side
fn keys on both sides therefore no acces for secundar funtion of F1-F12

any idea some one?

[krics]

Here my screen of MyAsus

317 was updated by windows update
Before 319 update fn keys was working
For the light i don't know if it was working or not ?

[Blake_ASUS]

yassine.rafrafi

any update about any potential fix like a new kb firmware update ? (I mean without sending the pc back)

View post

Hi there,
it would be great if you can share the SN in the PM I send you.
Thank you.

[Blake_ASUS]

verfai

https://zentalk.asus.com/en/discussion/comment/169822#Comment_169822

No don’t have urgent needs, I can use the other right shift key and adapt functions in Windows, it’s just a big inconvenience.

Waiting for a software/firmware fix is better than having to send it back and what this expensive notebook will endure during shipping.

If Asus needs any information feel free to ask, I know there was bios and windows update around the same time when the left shift, < and both fn keys stopped working.

View post

Hello verfai,
Got it. Thank you so much for the information.
Please share the product SN in the PM I send you.
Thank you again.

[Blake_ASUS]

krics

Here my screen of MyAsus

317 was updated by windows update

Before 319 update fn keys was working

For the light i don't know if it was working or not ?

View post

Hello krics,
Thank you so much for the information.
Can you try to switch keyboard backlight in Armoury Crate?
I would need your product SN in the PM as well.
Thank you again.

[yassine_rafrafi]

Blake_ASUS

https://zentalk.asus.com/en/discussion/comment/169847#Comment_169847

Hi there,

it would be great if you can share the SN in the PM I send you.

Thank you.

View post

I've sent you in pm can you provide us with update about the fix ?