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Issue with ASUS Story Cube Reprocessing Media After App Restart

azbgz
Star I

I've recently started using the ASUS Story Cube app for managing my media files, and while the app's AI features are promising, I've encountered a frustrating issue. I wanted to see if anyone else has experienced this and if there’s a workaround or fix available.

When I first load the app and import my media, it takes a while to process everything—identifying faces, scenes, etc. This initial processing time is expected, given the size of my media library. However, the problem arises when I close the app and reopen it later.

Each time I reopen the app, it appears to restart the entire processing from scratch. The app opens up empty, as if none of the media has been processed, and it begins re-identifying faces and scenes all over again. However, after several hours, it eventually returns to where I left off, including remembering the names of people I had tagged.

This behavior is quite inconvenient, as it makes the app seem unreliable and time-consuming whenever I want to continue working with my media. Has anyone else faced this issue? Is there a way to ensure that the app retains its progress without having to reprocess everything each time it’s reopened?

Any advice or insights would be greatly appreciated!

9 REPLIES 9

azbgz
Star I

I apologize for not getting back to you sooner.

I've uninstalled and reinstalled the ASUS Story Cube app just now as suggested, and I'll let it run its first scan overnight. 

I'll report back tomorrow with an update on how things went - hopefully without any issues! I appriciate your time and assistance.

Hi @Falcon_ASUS

Unfortunately, after reinstalling the ASUS Story Cube app and letting it run overnight (24 hours) to process my media repository, closing the app and restarting it later resulted in the same behavior I initially reported - it seems to restart the processing from scratch each time.

When I closed the app and reopened it later, it still took several hours to populate all the scenes and people I had named.

At this point, I'm wondering if waiting for a future update on the app might resolve this issue or if there's another workaround available? I'd appreciate any further guidance you can offer.

Thanks again for your help!

@azbgz 
I have forwarded the information to the relevant department. 
We will keep you updated and your consideration will be very much appreciated.

Thanks so much for forwarding my issue @Falcon_ASUS 

I really appreciate your help in resolving this problem I'm grateful for your time. I'll be looking forward to hearing from you again soon!

@azbgz 
I have sent you a message, please check.
Thank you.