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Issue with 2021 ROG Strix G15 Advantage Edition

Xscaper
Star I

Hi, I have a problem with 2021 ROG Strix G15 Advantage Edition,

Laptop turns off while playing, just instant off. No trace of this in Event Viewer. This happens on official AMD Graphics Driver V30.0.13002.13003 and ones from AMD site. This happens for example in World of Warcraft, i see that GPU Hot Spot Temperature hit sometimes 105'C i attach log from HWiNFO64 https://1drv.ms/x/s!AoyCvtrI8y3bjdETcYNKVj7cJyRZ8A?e=h2L3Dr 

 

Windows 11 Home 64-bit 10.0.22621

BIOS G513QY.320

Item Version
---- -------
Armoury Crate UWP App 5.4.8.0
ROG Live Service 2.0.4.0
Aura Service (Lighting Service) 3.06.14
Armoury Crate service 5.4.8
Aura Wallpaper Service Not installed
ASUS Aac_GmAcc HAL 1.0.0.4
ASUS Aac_NBDT HAL 2.5.24.0
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.35
ASUS Mouse Extern HAL 1.2.0.3
ASUS Mouse HAL 1.2.0.5
AacAudioHal 1.3.29.0
AacDisplay 1.2.15

 

7 REPLIES 7

I have  tested on Armoury Crate 5.3.4.0 and official graphics ASUS Driver, no change, for example Diablo II Resurrected in 60 fps is running all time min 99*c  - max  106*C using above 100W PWR.

It seems like when notebook is using 80W PWR its ~ 80Celsius,  100W PWR ~ 100Celsiuis

and above 110W PWR notebook immediately shuts down.

All drivers from support page seems little old. ASUS Smart Display Control V1.7.10 2022/02/17 doesn't even install because during installation it throw error (wmic not recognized) it depends on depreciated by Microsoft (WMIC) command line utility...

AMD Graphics Driver V30.0.13002.13003 460.06 MB 2022/01/18

AMD Chipset V1.2.0.118

 

Item Version
---- -------
Armoury Crate UWP App 5.3.4.0
ROG Live Service 1.6.4.0
Aura Service (Lighting Service) 3.05.78
Armoury Crate service 5.3.3
Aura Wallpaper Service Not installed
ASUS Aac_GmAcc HAL 1.0.0.4
ASUS Aac_NBDT HAL 2.5.24.0
ASUS Mouse Extern HAL 1.2.0.3
AacAudioHal 1.3.29.0
ASUS Mouse HAL 1.2.0.5
AacDisplay 1.2.15
ASUS Keyboard HAL 1.01.48
ASUS MB Peripheral Products 1.0.35

@Xscaper 
Please refer to the following FAQ to upload the log file to the cloud storage, and then provide us with a link through the message for further confirmation. 

https://www.asus.com/support/FAQ/1043747/ 
Q5: What is App Diagnostics? (New Feature)
A5: In Armoury Crate "Settings"① and check "About" page, If clicking App Diagnostics "Record Log", the Privacy Policy Statement will pop out. Once user agreed statement, the Armoury Crate will start to collect problem log  and user can click "Generate log data" to generate the log file with encrypted (ASUS log file). After log saved, user can provide it to the repair center or technical supporter for further Armoury Crate problem diagnostics.

** I have sent you a message, please provide a link through the message. 
Sorry for any inconvenience it may be caused.

ZenBot
Community Manager
Community Manager
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