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Asus zenpad Z500m won't turn on or.charge

Krzysztof39
Star I

Hello, I have a problem with my ZenPad z500m tablet, it was lying around for a while and now it won't turn on. I tried to hold the power button 60-90 sec, power button and volume + and -, disconnected the battery. The battery has a voltage of 3.8V. The computer detects it as a MediaTrek device. The screen is black there is no loading icon. I used several regular chargers and fast charging ones. What could have happened, it wasn't dropped or anything, it just lay unused for a long time.

1 REPLY 1

Falcon_ASUS
Moderator
Moderator

@Krzysztof39 
Here we mainly discuss the issues/questions related to ASUS laptop.
For your ZenPad questions, I suggest you contact our local call center to have further assistance.
Please refer to below and find the link of local call center.
https://www.asus.com/support/CallUs# 
Sorry for any inconvenience it may be caused.