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Frozen

Amj2
Star I

Hi I have currently been trying to get my Asus laptop fixed. First it let me login but then a bunch of apps I have never opened had opened up and then it completely froze. So when I googled it it had me do a hard reset the go to the biometric and I restored default and it reset my laptop now I can login but that’s all I can’t access anything. Help

2 REPLIES 2

Falcon_ASUS
Moderator
Moderator

@Amj2 
May I know which model of laptop you are using? 
Could you please provide the screenshot for me to confirm?
Thank you.
How to find Model Name 

ZenBot
Community Manager
Community Manager
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