FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[Blake_ASUS]

bebopmot

Hi there! @Blake_ASUS@Falcon_ASUS I have the same problem as everyone, every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard. 2021 ASUS TUF Gaming A15 FA506QM

My bios 307 SN also changed to :12345678901234567

Oh and a new one too, when I put my laptop to sleep, either by closing the lid or through start menu, the LED indicator just stays on instead of "pulsing" on and off like it used to, the hard drive LED indicator keeps blinking as well.

Is it possible to get a fix for those issues?

Thanks!

View post

Hi there,
Please check your PM.
Thank you.

[WhoisAlecsey]

Hello @Blake_ASUS!
I have the same problem as everyone, every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard. ASUS ROG Strix Scar ll GL704GW. Bios version: 308
Thanks for helping!

[Blake_ASUS]

WhoisAlecsey

Hello @Blake_ASUS!

I have the same problem as everyone, every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard. ASUS ROG Strix Scar ll GL704GW. Bios version: 308

Thanks for helping!

View post

Hi Alecsey,
Please open a new thread as you are not having FA506Q series.
And please kindly describe more when did the issue occur, after any specific update?
Thank you.

[G77Tony]

Hi, i have the same issue,
model FA506QR
Bios 408 02/06/2021
SN SSN12345678901234567
Are there any updates to fix?
Thanks in advance

[Blake_ASUS]

G77Tony

Hi, i have the same issue,

model FA506QR

Bios 408 02/06/2021

SN SSN12345678901234567

Are there any updates to fix?

Thanks in advance

View post

Hi Tony,
Please provide the correct SN in the PM I send you.
I will report your case for the solution.
Thank you.