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FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

Star II
System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
Detailed description:Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.
127 REPLIES 127

Star I
Hi @Blake_ASUS
I have the same problem with my laptop. Can you help me?
Model: FA506QR-HN047T
Bios: 408
GOP: 2.16
EC: R4.05
SN: SSN12345678901234567

Star I
Hi, i have the same issue. Incorrect serial number (SSN12345678901234567) and fn + Up arrow, fn + Down arrow does not change brightness of the keyboard.
Model: FA506QM
Bios: 307
I can not find how to send PM on this forum.

Community Legend II
Hi @becksbeer & @sebek6543210 ,
Please check the bottom of your laptop, find the SN sticker,
and share the correct SN with me in the PM I send you.
Thank you.