FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM
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05-02-2021 09:20 AM
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description:Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.
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11-20-2021 11:50 AM
Blake_ASUShello, what about my problem?https://zentalk.asus.com/en/discussion/comment/194891#Comment_194891
Hi there,
Your case has been reported, will keep you updated.
Thank you.
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11-21-2021 05:08 PM
ronturtaHi there,https://zentalk.asus.com/en/discussion/comment/194906#Comment_194906
hello, what about my problem?
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Please understand that the case was reported on Friday, and none is working on weekends.
I will keep you updated when the solution is out for you.
Thank you very much.
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12-02-2021 11:35 PM
GX502GW Zephyrus S
BIOS 312
Your fast response and actions will be highly appreciated
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12-05-2021 07:40 PM
MoneyDegitalHi there,Hello @Blake_ASUS, I HAVE THE SAME PROBLEM, fn + arrows not working and SN changed.
GX502GW Zephyrus S
BIOS 312
Your fast response and actions will be highly appreciated
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Can you help to open a new post?
And please kindly help to verify below inquiries
1.When and how did you update BIOS 312?
BIOS 312 was released in July and you installed it by EZ flash or BIOS installer under Windows or through Windows update
2.Please share a screenshot of BIOS or MyASUS that you found the SN has been changed.
And I have sent you PM to ask for your correct SN, please help to check it.
Thank you.
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12-13-2021 05:19 AM
My bios 307 SN also changed to :12345678901234567
Oh and a new one too, when I put my laptop to sleep, either by closing the lid or through start menu, the LED indicator just stays on instead of "pulsing" on and off like it used to, the hard drive LED indicator keeps blinking as well.
Is it possible to get a fix for those issues?
Thanks!