FN+Arrow Keys no longer change aura brightness of the keyboard_ Brand New Asus TUF A15 FA506QM

[rnogueira611]

System: Windows 10 Pro 64bits
Battery or AC: Both
Model: Asus TUF A15 FA506QM (R7 5800H + RTX 3060 + 16gb 3200mhz)
Frequency of occurrence: Always happening, since a few days ago
Reset OS: Not yet
Screenshot or video: -
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Detailed description：Every Hotkey works perfectly, including the FN+RIGHT/LEFT hotkey to change the aura mode, but the FN+UP/DOWN stopped working a few days, I haven't done anything in particular to cause this problem, the pc is brand new, i got it 10 days ago, it is pretty much stock.
Help please.
Also, when I run diagnostics on MyAsus app, it doesn't let me see the result for some reason.

[Blake_ASUS]

emrks

Hello @Blake_ASUS,

I'm having the same issue here. My SN number is incorrect (SN1234...) and I am not able to turn off keyboard light.

May I kindly ask for your support?

Thank you!

View post

Hi emrks,
Please check your PM.
Thank you.

[oMikoto]

I'm facing the same problem with everyone.
every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.
imy bios sn also changed to number :ssn12345678901234567
could you send me the fix please.
model : TUF A17 FA706QM-HX034T
SN: M4NRCX043507164
bios version 307
Thank you.

[Blake_ASUS]

oMikoto

I'm facing the same problem with everyone.

every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.

imy bios sn also changed to number :ssn12345678901234567

could you send me the fix please.

model : TUF A17 FA706QM-HX034T

SN: M4NRCX043507164

bios version 307

Thank you.

View post

Hi there,
Thank you for the information.
I have reported your case.

[ronturta]

I'm facing the same problem with everyone.
every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.
imy bios sn also changed to number :ssn12345678901234567
could you send me the fix please.
model : TUF A15 FA506QM-HN016
SN: M2NRCX004462058
bios version 307
Thank you.

[Blake_ASUS]

ronturta

I'm facing the same problem with everyone.

every single fn key work, except from the fn arrow up/down to change the aura brightness of the keyboard.

imy bios sn also changed to number :ssn12345678901234567

could you send me the fix please.

model : TUF A15 FA506QM-HN016

SN: M2NRCX004462058

bios version 307

Thank you.

View post

Hi there,
Your case has been reported, will keep you updated.
Thank you.