AURA Sync turns himself off

[szilvio]

System: WIN 10
Battery or AC: both
Model: G733QS
Frequency of occurrence: newly all the time
Reset OS: not yet
Screenshot or video:
========================
Detailed description：
Newly there no function or response for AURA Sync
Every time i open Armoury Crate the lights shuting down and they wont come back no matter what.
After a full shutdown the keyboard lights are back, but if i open Armoury Crate they are gone again.
I've so f.. enough
Anyone else?

[szilvio]

Item                      Version    
----                      -------    
Armoury Crate UWP App     4.1.6.0    
ROG Live Service          1.2.16.0   
AURA Service (Lighting Service) 3.05.06    
Armoury Crate service     4.1.5      
ASUS Aac_NBDT HAL         2.5.1.0    
ASUS Keyboard HAL         1.01.41    
ASUS MB Peripheral Products 1.0.35     
ASUS Mouse HAL            1.1.0.34   
AacAudioHal               1.3.20.0   
AacDispaly                1.1.29     

[Blake_ASUS]

Hello szilvio,
Do you remember when did the issue start to happen?
Like after which update or something else?
Thank you.

[szilvio]

Hi Blake..
The last time had armoury crate an update..
since the update i have a very slow response time regards to AuRA Sync, and now turns the lights off every time i call up the options from AURA Sync or Lights in general in Armoury Crate.
I've done a BIOS reset and reinstalled Armoury Crate--- no change

[Blake_ASUS]

Hello szilvio,
Thank you for the information.
If possible, can you help to record a short video of the issue?
Let me consult more about this.