Asus TUF A15 Laptop Blue Screen

[bhavikmehta]

My laptop got delivered yesterday from Amazon. As soon as I got it I plugged it for 3 plus hours to charge as per the instructions provided. I switched it on after that, I updated the laptop to latest available updates from Windows Updates. BIOS was also updated. After the updates, I started using the laptop, to check the battery of it I unplugged and used it on battery. Was downloading required softwares from Chrome, it suddenly showed a blue screen with error message 'FAULTY_HARDWARE_CORRUPTED_PAGE' on the bottom and said dump files are saved. I started panicking, it's a brand new laptop and I don't understand what exactly caused this. I googled this issue and found a software called BlueScreenView and downloaded it, it generated this report.

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Dump File : 102220-9109-01.dmp
Crash Time : 22-10-2020 18:26:48
Bug Check String :
Bug Check Code : 0x0000012b
Parameter 1 : ffffffff`c00002c4
Parameter 2 : 00000000`00000319
Parameter 3 : 0000026e`d86f6e20
Parameter 4 : ffff9680`b6925000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3f45a0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.572 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3f45a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102220-9109-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 19041
Dump File Size : 1,757,364
Dump File Time : 22-10-2020 18:27:26
==================================================

[bhavikmehta]

Today one more blue screen, this time I was able to get a picture.
BlueScreenView output:
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Dump File : 102320-9406-01.dmp
Crash Time : 23-10-2020 01:05:43 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff807`6dcd4ba4
Parameter 3 : 00000000`00000001
Parameter 4 : ffffd407`912d4d30
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+3f45a0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.19041.572 (WinBuild.160101.0800)
Processor : x64
Crash Address : ntoskrnl.exe+3f45a0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\102320-9406-01.dmp
Processors Count : 12
Major Version : 15
Minor Version : 19041
Dump File Size : 1,770,316
Dump File Time : 23-10-2020 01:06:18 PM
==================================================

[Blake_ASUS]

Hello bhavikmehta,
Have you also reported similar issue through our Twitter account?
If so, we suggested you wait for the replacement you have applied.
Thank you.